Ludo Tiger Privacy Policy

1. Introduction

Ludo Tiger ("we", "us", "the Platform") is committed to protecting the privacy of every player who registers and uses the platform at ludotiger.pro. This Privacy Policy explains in clear terms what personal information we collect, the reasons we collect it, how it is used within the platform, who it may be shared with and what rights you have over your own data.

This Policy applies to all use of the Ludo Tiger website, the mobile app and any related services. It applies whether you access the platform from a smartphone — which is how most players in Pakistan use it — or from a desktop browser. By creating an account and using the platform, you confirm that you have read and understood this Privacy Policy.

This Policy should be read alongside our Terms and Conditions. If you have questions about anything covered here, please reach out through live chat on the platform or by email — our contact details are in the last section of this Policy.

2. Data We Collect

We collect personal data in three ways: information you provide directly, information generated by your use of the platform, and technical information collected automatically.

2.1 Information You Provide

• Registration details: Full name, date of birth, email address and phone number when you create your account
• Identity verification: Government-issued ID documents or other verification materials we may request to confirm your identity and age
• Payment information: Mobile wallet identifiers (JazzCash, Easypaisa), bank account details or card information used when depositing or withdrawing PKR
• Communications: Messages sent to our support team through live chat or email, including the content of those conversations
• Preferences and settings: Responsible gaming limits, notification preferences and any other settings you configure within your account

2.2 Usage Data

• Games played, bets placed, sports markets visited and session durations
• Deposit and withdrawal transaction history
• Bonus claims and wagering activity
• Pages and features accessed within the platform

2.3 Technical Data

• IP address and approximate geographic location
• Device type, operating system and browser version
• Session identifiers and login timestamps
• Cookie and local storage data (see Section 7 for full details)

3. How We Use Your Data

Every piece of data we collect has a specific purpose. We do not collect data speculatively or for reasons unrelated to operating the platform. The main purposes are:

• Account management: Creating, maintaining and securing your player account, including verifying your identity and age
• Processing transactions: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported methods
• Platform personalisation: Remembering your preferences, showing you relevant games and sports markets such as Cricket, PSL and T20 events
• Customer support: Responding to your queries, resolving disputes and processing requests related to your account
• Fraud prevention and security: Detecting and preventing unauthorised access, duplicate accounts, bonus abuse and other platform violations
• Responsible gaming: Monitoring play patterns to identify potential problem gambling behaviour and enforcing self-imposed limits you have set
• Platform improvement: Understanding how players use the platform so we can fix bugs, improve navigation and develop better features
• Communications: Sending you transactional notifications (deposit confirmed, withdrawal processed) and, where you have opted in, promotional messages about bonuses and new games

4. Legal Basis for Processing

We process your personal data on the following grounds:

• Contractual necessity: Processing your registration details, identity verification and financial transactions is necessary to provide the services described in our Terms and Conditions. Without this data, we cannot operate your account.
• Legitimate interests: Fraud detection, security monitoring, platform analytics and responsible gaming monitoring are carried out on the basis of our legitimate interest in keeping the platform safe and functional for all players.
• Consent: Where we send you promotional communications about bonuses, new games or special offers, we do so only where you have opted in. You can withdraw this consent at any time through your account notification settings.
• Legal obligation: In certain circumstances, we may be required to retain or disclose data to comply with applicable legal requirements.

5. Data Sharing

Ludo Tiger does not sell your personal data. We share data only in the limited circumstances described below:

5.1 Payment Processors

To process your PKR deposits and withdrawals, we share relevant financial details with payment service providers including JazzCash, Easypaisa, Raast and banking partners. These providers process your payment data under their own privacy policies and security standards. We share only what is necessary to complete the transaction.

5.2 Game and Technology Suppliers

The games available on Ludo Tiger are powered by third-party game providers. These providers may receive session and gameplay data to deliver the game experience. They do not receive your personal identity details or payment information.

5.3 Fraud Prevention Services

We use specialised fraud detection services that process certain technical data — such as IP addresses, device fingerprints and session patterns — to identify and prevent fraudulent activity. This processing is carried out under strict data processing agreements.

5.4 Legal Requirements

If we receive a valid legal request requiring us to disclose player data — for example, in connection with a fraud investigation or court order — we will comply with applicable legal obligations. We will notify affected players where we are legally permitted to do so.

5.5 Business Transfers

In the event of a merger, acquisition or sale of assets, player data may be transferred as part of that transaction. Any new operator will be required to honour the terms of this Privacy Policy or notify affected players of any material changes before they take effect.

6. Payment Data

Given that real PKR transactions are involved, we treat financial data with particular care. Here is how payment data is handled on Ludo Tiger:

• Card details entered for deposits are processed directly through PCI-DSS compliant payment gateways — these details are not stored on Ludo Tiger's servers
• JazzCash and Easypaisa wallet identifiers are stored in encrypted form and used only to process your transactions and verify withdrawal destinations
• Bank account numbers provided for withdrawals are stored securely and used only for the specific withdrawal requested
• Full transaction histories — deposits, withdrawals, bets placed — are retained for account management, dispute resolution and legal compliance purposes
• Payment data is never used for marketing purposes or shared with advertising partners

7. Cookies and Tracking

Ludo Tiger uses cookies and similar local storage technologies to make the platform work properly and to understand how it is being used. Here is a breakdown of what we use and why:

7.1 Essential Cookies

These are required for the platform to function. They keep you logged in during a session, maintain your game state and remember security tokens. Without essential cookies, the platform cannot work. These cannot be disabled.

7.2 Preference Cookies

These remember your settings — such as your chosen language, notification preferences and responsible gaming limits. They make the platform easier to use by avoiding the need to re-enter these preferences every session.

7.3 Analytics Cookies

We use analytics tools to understand how players navigate the platform — which pages are visited most, where players encounter difficulties and how the mobile app performs on different devices. This data is aggregated and anonymised. It helps us fix problems and improve the experience.

7.4 What We Do Not Use

We do not use cross-site tracking cookies, advertising pixels or any technology designed to follow your activity outside the Ludo Tiger platform. Your browsing behaviour on other websites is not monitored or collected by us.

You can manage cookies through your browser settings. Note that disabling essential cookies will prevent you from logging in and using the platform.

8. Data Retention

We retain your personal data for as long as your account remains active. Once an account is closed, we retain data for a further period as required for the following purposes:

• Dispute resolution: Transaction records and account activity logs are retained for a reasonable period after account closure to resolve any disputes that may arise
• Legal compliance: Financial transaction records may need to be retained for a defined period to comply with applicable legal obligations
• Fraud prevention: Certain technical identifiers may be retained after account closure to prevent the same individual from circumventing a permanent ban or creating duplicate accounts

When data is no longer required for any of the above purposes, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. You can request details of how long specific categories of data are retained by contacting our support team.

9. Security

Protecting your personal and financial data is something we take seriously. The security measures in place at Ludo Tiger include:

• Encryption in transit: All data transmitted between your device and Ludo Tiger's servers is encrypted using TLS (Transport Layer Security)
• Encryption at rest: Sensitive data stored on our servers is encrypted using strong encryption algorithms
• Password hashing: Your account password is never stored in a readable form — it is hashed using a strong one-way algorithm
• Access controls: Only authorised platform staff with a legitimate need can access player account data, and all such access is logged
• Session management: Sessions expire after periods of inactivity, and suspicious login attempts trigger additional verification steps

No system is completely immune to security incidents. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected players as promptly as possible and take immediate steps to contain the incident.

10. Your Rights

You have meaningful rights over your personal data on Ludo Tiger. These include:

• Right of access: You can request a copy of the personal data we hold about you at any time
• Right to correction: If any of your personal data is inaccurate or out of date, you can ask us to correct it — or update it directly through your account settings
• Right to deletion: You can request that we delete your personal data. Note that we may need to retain certain data for legal, compliance or fraud prevention reasons even after a deletion request, as described in Section 8
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a concern is being investigated
• Right to data portability: You can request your personal data in a structured, commonly used format so you can transfer it elsewhere if you wish
• Right to withdraw consent: Where processing is based on your consent — for example, marketing communications — you can withdraw that consent at any time through your account notification settings

To exercise any of these rights, contact our support team through live chat on the platform or by email. We aim to respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before acting on a request to protect against unauthorised access to your data.

11. Minors

Ludo Tiger is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, all users are required to confirm their date of birth, and identity verification may be requested to confirm that a player meets the minimum age requirement.

If we discover that an account has been registered by or on behalf of a minor, that account will be closed immediately and any deposited funds returned to the verified payment method on record. We take age verification seriously and have processes in place to detect underage use.

If you are a parent or guardian and believe a minor has registered an account on Ludo Tiger using false age information, please contact our support team immediately with the relevant account details and we will investigate and act promptly.

12. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in how we operate the platform, changes to applicable data protection requirements or improvements in how we explain our practices to players.

When updates are made, the revised Policy will be published on this page with an updated "Last Updated" date. Where changes are material — meaning they significantly affect your rights or how your data is used — we will notify active players through the platform's notification system before the changes take effect.

Your continued use of the platform after an updated Policy is published constitutes your acceptance of the changes. We encourage you to check back periodically, particularly if you haven't visited this page for a while.

13. Contact Us

If you have questions, concerns or requests related to this Privacy Policy or how your personal data is handled on Ludo Tiger, please get in touch through any of the following channels:

• Live chat: The fastest way to reach us — available 24/7 directly on the Ludo Tiger platform
• Email: Our support email address is displayed in the footer of this page. We aim to respond to privacy-related email queries within a few hours
• FAQ: Visit our FAQ page for answers to common questions about accounts, payments and platform policies

Data rights requests — access, correction, deletion — are handled by our support team and are given priority. Please include your registered email address and a brief description of your request when contacting us so we can assist you as quickly as possible.